Return And Refund Policy

Thank you for shopping with us. We aim to ensure you have a seamless experience with our products. If you’re not completely satisfied with your purchase, we offer a 30-day return policy. Please review the following guidelines and instructions for returning and refunding your order.

Returns

To initiate a return, contact our customer support team within 30 days of your purchase. You can reach us by phone at +13344096425 or by email at [email protected]. Our support team will guide you through the return process and provide a return authorization number.

For a return to be eligible, the following conditions must be met:

  • The item must be in new and resalable condition.
  • The item must not be damaged or defective due to your actions.
  • The return request must be made within 30 days of purchase.
  • A valid reason for the return must be provided.

When contacting us for a return, please include the following information:

  • Order number
  • Brief description of the reason for the return

Our return department will carefully review your request and provide further instructions. Ensure that all information provided is accurate and valid.

Countries
United States
 
Policy url
https://kryverglow.org/return-refund-policy/
 
Returns
Accept returns for both defective and non-defective products
 
Exchanges
Accept exchanges
 
Product condition
New only
 
Window
30 days
 
Method
By mail
 
Return label
Customer responsibility
 
Restocking fees
No cost
 
Refund processing time
10 days

Exchanges

We also offer exchanges for eligible items. If the desired exchange item is not in stock, you may choose to wait for restocking or request a refund instead.

Return, Refund And Exchange Address

Returns,refund or exchange requests are accepted at 10795 Rockley Rd a, Houston Texas 77099, United States.. Please bring the product and remember the order number for the item you wish to return, refund, or exchange before coming to our store. We may require identity verification through the email or phone number provided in your order at the time of pre-payment.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us within 30 days of receiving the product. We will take immediate action to resolve the issue and ensure your satisfaction. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Dedicated Customer Support

Our dedicated Customer Service Team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, we’re just an email away.

Email: [email protected]

 

Contact Information

Phone: +13344096425
 
 
Address: 10795 Rockley Rd a, Houston Texas 77099, United States.

Enjoy your shopping experience with us!